Privacy Policy
Last updated:
At Raq (Raq App / تطبيق راق) we respect your privacy and treat your health data with the highest level of confidentiality. This policy explains what data we collect when you use the Raq app and website, why we collect it, how we protect it, and what your rights are.
Data we collect
- Account data: such as your name, email or phone number, and password (encrypted).
- Health information you provide: such as the type of palsy, when symptoms started and your recovery stage, used to personalize your exercise plan.
- Exercise and progress data: completed exercises, completion rates.
- Camera during exercises: your phone camera is used during exercises only to provide AI guidance, after you grant permission; you can turn the permission off at any time in your device settings.
- Technical data: such as device type, operating system and crash logs, to improve app performance.
- Messages: anything you send us through the contact form or by email.
How we use your data
- To provide and personalize your rehabilitation plan.
- To provide AI guidance during exercises and show your progress.
- To improve app quality, fix bugs and build new features.
- To answer your questions and provide support.
- To send reminders and notifications about your plan (you can turn them off at any time).
We never sell your personal or health data, and we do not use it for advertising.
Sharing data
We only share your data:
- With trusted service providers (such as hosting and cloud storage) acting on our behalf under confidentiality obligations.
- When required by law or by order of a competent authority.
- With your explicit consent.
Data security
We use appropriate technical and organizational measures to protect your data, including encryption in transit and restricted access. However, no method of electronic transmission or storage is 100% secure.
Data retention
We keep your data for as long as your account is active or as needed to provide the service. You can request deletion of your account and data at any time.
Your rights
You have the right to access, correct and request deletion of your data, and to withdraw camera or notification permissions from your device settings. To exercise any of these rights, email us at .
Children’s privacy
Raq is not directed to children under 13 without parental supervision. If you believe a child has provided us with data without consent, contact us and we will delete it.
Cookies on the website
Our website does not use advertising cookies or third-party trackers. Your browser may store simple preferences to improve your experience.
Changes to this policy
We may update this policy from time to time and will show the date of the latest update at the top of this page. Continuing to use the app after an update means you accept the revised policy.
Contact us
For any privacy question: — Cairo, Egypt.